Thank you for choosing All American Coffee LLC. We are committed to providing you with high-quality coffee products and ensuring your satisfaction with your purchase. Please read our Return Policy carefully to understand the terms and conditions for returning products.
1. Returns Eligibility: We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Items that do not meet these criteria will not be eligible for return.
2. Return Process: To initiate a return, please follow these steps:
Contact our customer service team at support@allamericancoffee.net or +1 (904) 420 2280 to request a Return Authorization (RA) number.
Clearly mark the RA number on the outside of the package.
Pack the item securely in its original packaging.
Ship the item to the address provided by our customer service team.
Please note that the customer is responsible for return shipping costs, unless the return is due to a defect or an error on our part.
3. Refunds: Upon receiving and inspecting the returned item, we will process the refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable.
4. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue by providing a replacement or issuing a refund, as appropriate. Please provide clear photos of the damaged or defective item to expedite the resolution process.
5. Exchanges: We currently do not offer exchanges. If you need a different item, please follow the return process for the unwanted item and place a new order for the desired item.
6. Cancellations: If you wish to cancel an order, please contact our customer service team as soon as possible. If the order has not been shipped, we will process the cancellation and issue a full refund. Once an order has been shipped, it will be subject to the standard return process.
7. Contact Information: If you have any questions or concerns regarding our Return Policy, please contact our customer service team at customer-service@email.com or +1 (904) 420 2280. Our team is available to assist you during regular business hours.
8. Changes to Return Policy: All American Coffee LLC reserves the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting to our website. Please check our website periodically for updates.
Thank you for choosing All American Coffee LLC. We appreciate your business and are dedicated to providing excellent customer service.
